FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Mercury 2020.1 is slow on MacOS
… We are aware of a stutter-like behavior when rotating structures in Mercury 2020.1. This has been fixed in later releases. You can download the latest …
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What happens to any additional email addresses that I add during the deposition process?
… with the deposition records. All correspondence related to the deposition, including details of the deposition numbers assigned to the structures, will be sent to all associated …
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Neutron Diffraction Data in the CSD
… be deposited into the CSD see our Deposit A Structure page. As part of a CSD Improvement Project, we are working to ensure structures measured at neutron …
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Synchrotron Data in the CSD
… data can be deposited into the CSD see our Deposit A Structure page. As part of a CSD Improvement Project, we are working to ensure structures measured …
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Can GOLD be used to dock ligands into DNA or RNA structures?
… GOLD can be used to dock ligands to DNA and RNA structures, however it has not been specifically parametrised to handle these and extensive validation work has …
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Why have I found surprising results when structure searching in WebCSD?
… The sketcher used to allow structure searching within WebCSD communicates with our CSD search engine via a SMARTS substructure representation. Occasionally …
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How do I remove lone pairs from GOLD docking solutions?
… the docked poses. Once this structure is loaded in Hermes, you can edit it by choosing Edit Structure from the Edit menu, then in the resultant Edit Structure window …
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How does the similarity search work?
… and then it is compared to pre-calculated fingerprints of all the structures in the CSD. Molecular fingerprint comparison is done via a simple mathematical …
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Can I search my own private in-house database using ConQuest?
… Yes, ConQuest can be used to search in-house databases in addition to the main CSD. Private databases can be created using the My Structures service …
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Can I send data after publication?
… already have, we will thank you and simply discard the duplicate data. Authors occasionally find that data are missing from their structures in the CSD or ICSD …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11