FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
… In excess of 50,000 structures are added annually to the Cambridge Structural Database and while every effort is made by the team of Scientific Editors …
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My Access Structures search returns only the first 30 records for my search, what do I do?
… My Access Structures search returns only the first 30 records for my search, what do I do? …
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What happens to my data once they have been submitted?
… , on request. Please include this number as a footnote in your paper so that individual datasets may be made available upon publication. If any of your structures …
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What should I do if checkCIF/PLATON times out during the web deposit process?
… are depositing data we have set a 2-minute time-out per structure for reports to be generated. If the checkCIF/PLATON service exceeds this limit for your structures …
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I’ve found a structure in a paper that I would like to obtain data for, but I can’t find a deposition number - what do I do?
… You may search for data from us by entering the DOI of the publication if you do not know the deposition numbers of the structures you wish to request. To do …
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Can I add scatterplots for groups which are not included in the standard IsoStar library?
… restrictions should be noted. IsoGen can only be used to calculate scatterplots from the Cambridge Structural Database (CSD), not from the Protein Data Bank (PDB …
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
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How do I define the number of bonds formed by an atom?
… in the sketcher (e.g. T3 for exactly three bonded atoms).For example, if you've drawn pyridine in the Sketcher and want to ensure that you only hit structures …
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
… to investigate trends in Z' for different subsets of the CSD. If you are particularly interested in Z' and statistics concerning structures which crystallise …
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How do I generate a movie using Mercury?
… High-resolution images are ideal for posters, reports and publications, but sometimes you need to get across a truly three-dimensional structural concept …
Top Support Solutions
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Newest Support Solutions
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