FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
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How do I know whether to flip or rotate Ring-NHR, Ring-NR1R2 and protonated carboxylic acids when setting ligand flexibility?
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Can I add scatterplots for groups which are not included in the standard IsoStar library?
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Why has my compound name search given some unexpected hits?
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Mercury will not read my CIF input file. What am I doing wrong?
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How are the simulated powder diffraction patterns calculated?
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How do I edit & re-run a Crystal Packing Feature search?
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How can I classify the chirality at stereocentres in my structure using Mercury?
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How do I obtain further information relating to CIF data items?
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How can I search for more complicated compound names?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8