FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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My search has given fewer hits than I expected, what can I do about this?
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What grid-engine based environments can GOLD be used in?
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Is it possible to re-score a given set of GOLD solutions using an alternative scoring function?
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How do I export CSD search data from ConQuest to Mercury for Data Analysis?
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What is the best way of reducing the number of hits if a search gives more than I want?
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On linux, Hermes has a transparent window and/or shows strange artefacts
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How do I produce high-resolution, high-impact images using Mercury?
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How do I create a 3D printable model file using Mercury?
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What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows