FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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How does the formula search work in WebCSD?
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
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When will a data DOI be assigned to my structure?
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Product Telemetry
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What do I do if I have an existing in-house database that I want to use in My Structures?
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How do I import CIFs in bulk into My Structures?
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How should I deal with polymeric structures in CSD Editor?
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How should I deal with disordered structures in CSD Editor?
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In CSD Editor what does the colour coding in the identifier list signify?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- What is a CSD subset?
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?