FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain Mercury?
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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Which file formats does Mercury support?
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Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
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Can I output temperature factors from Mercury?
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Can I save images displayed within Mercury as graphics files?
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Can I measure dihedral angles between planes?
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Having built up a network of molecules, can I delete one of them?
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How do I export CSD search data from ConQuest to Mercury for Data Analysis?
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How do I obtain ConQuest, Mogul or GOLD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
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- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows