FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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ConQuest behaves oddly when manipulating structures in 3D
… is similar for both platforms: MacOSX Open a Terminal cd to the top of the CSD_System_20XX tree cd to conquest.app/Contents/Resources/lib/hitbrowser/Browser copy …
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Why does my IsoStar server display text in my browser window when trying to view a scatterplot?
… chemical/x-isostar. Instead, they are being sent as plain text files, which your browser automatically displays itself, rather than launching the IsoStar client.For …
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What happens if I can’t use the web deposit form to deposit data?
… The web deposit form should be used to upload data directly to the CCDC. If you have any problems using this service please email deposit@ccdc.cam.ac.uk …
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How do I reference the CSD web interface?
… There is currently no specific technical publication to reference regarding the new generation of the CSD web interface, including either simple searching …
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How does the substructure search work in the CSD web interface (SMARTS)?
… The substructure search in the CSD web interface uses the sketcher to create a query in SMARTS format that is then used to search the CSD. This SMARTS format …
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Product Telemetry
… The CCDC would like to collect some anonymous, basic, diagnostic data on which CSD applications and features are used (product telemetry). We have set up a web …
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
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How do I create a 3D printable model file using Mercury?
… 3D printable model files can now be generated directly from Mercury for use with either a local 3D printer or a web-based 3D printing service. To generate 3D …
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
… with more than one molecule in the asymmetric unit, please see the following useful (non-CCDC) web resource: http://www.dur.ac.uk/zprime/ …
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What is CSD-Theory?
… solid form design. Capabilities of CSD-Theory include the ability to: Manage your experimental and predicted data all in one place View your CSP results in a web …
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