FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I update publication details through My Structures?
… and validated at CCDC. The structures will also be immediately added to our Access Structures service and if appropriate will be curated into the Cambridge …
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Graphical System Requirements for Stereoscopic 3D Viewing
… inform other users of valid hardware configurations. On machines without appropriate hardware, the Stereo check-box will be disabled. …
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What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
… (slightly faster than ChemScore and up to four times faster than GoldScore) and recent validation tests have shown it to be generally more effective than the other …
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I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
… I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…” …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows