FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
… It is now possible to manage your own structures and create in-house databases via our online My Structures service. For more information see the FAQ “What …
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Why is a 2D chemical diagram not created for one of my structures during the deposition process?
… the chemistry in the structure. If the structure is very complicated or contains unusual chemistry then our systems may struggle to define the chemistry …
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How should I reference the CSD?
… The preferred general citation to the Cambridge Structural Database is: The Cambridge Structural DatabaseC. R. Groom, I. J. Bruno, M. P. Lightfoot and S. C …
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I have just deposited a structure, why isn’t it available in the ‘My Structures’ view?
… After you deposit a structure through the deposition service the data is processed into our internal CSD-Xpedite system. During the process the data goes …
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In CSD Editor what does the colour coding in the identifier list signify?
… Green indicates that all of the chemical moieties in the 2D diagram match perfectly on to the moieties in the 3D structure. Amber indicates that only some …
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When will a data DOI be assigned to my structure?
… The CCDC uses DataCite's DOI assignment service to assign data DOIs to structures. A data DOI will be generated only after your structure has been published …
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How should I deal with polymeric structures in CSD Editor?
… The easiest way to deal with polymeric structures is to reduce the relevant bond distance pairs to the metal until the structure is not polymeric. This can …
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My Access Structures search returns some unsuccessful hits, what do I do?
… If your Access Structures search returns any unsuccessful requests (highlighted in red at the top of the page) you can press the ‘Send more information’ button …
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
… Polymers and extended structures are defined within the CSD with the use of the polymeric bond type. We have prepared a document that details how to search …
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How should I reference the CCDC deposition number in my paper?
… For organic and metal-organic structures we recommend the following footnote: “CCDC nnnnnnn contains the supplementary crystallographic data for this paper …
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