FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I’ve found a structure in a paper that I would like to obtain data for, but I can’t find a deposition number - what do I do?
… and click Send. The information your provide should relate to data in a single publication.Your submitted form will be forwarded to our Database Team, who will try …
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How should I reference Mercury?
… ] New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. K. Kessler, C. F …
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I have not published my data within a year of deposition, can I extend the embargo period?
… the 'Publish in a Database' button on the details page described above. Currently your data will not be disclosed to the public when your Embargoed Date expires …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… If you are experiencing issues with the CSD Search-Match database for HighScore Plus, there are three things to check. First make sure that you have the latest …
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What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
… a database of protein-ligand complexes and can be compared to other knowledge-based scoring potentials, e.g. PMF and DrugScore. ASP incorporates some ChemScore …
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Neutron Diffraction Data in the CSD
… recommend be present in a CIF, which can be found here. What next? We are currently working to evolve our underlying database and associated systems and so we hope …
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Synchrotron Data in the CSD
… working to evolve our underlying database and associated systems, and so we hope to be able to enhance our deposition processes and provide more options for you …
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What is the size of the Cambridge Structural Database (CSD)?
… What is the size of the Cambridge Structural Database (CSD)? …
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How can I publish my historic structures or thesis structures?
… the database as a CSD Communications you can send us these hardcopy depositions and our team of Deposition Coordinators will help you get these into the CSD …
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How does the formula search work in WebCSD?
… In WebCSD you can search for an entry in the Cambridge Structural Database (CSD) by its molecular formula by entering search criteria in the Molecular Formula …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11