FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What data can I download from the CCDC?
… The CCDC produces the Cambridge Structural Database (CSD) which is the world repository of small molecule organic and metal-organic experimental crystal …
-
What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
… with all the published structures in the Cambridge Structural Database (CSD) and the Inorganic Crystal Structure Database (ICSD). The Reduced Cell Check runs …
-
What is CSD-Xpedite?
… CSD-Xpedite was launched in May 2013 to manage depositions and create entries for the Cambridge Structural Database (CSD). This new architecture enables …
-
Free Mercury is complaining that the database requires a CSD licence
… This error message appears when you have activated Mercury with a free CSD-Community licence but have installed the full CSD database which requires you to buy …
-
I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… for data to be added to the CSD when articles containing deposition numbers are published. These strong links coupled with work by the Database group at the CCDC …
-
Can I update publication details through My Structures?
… such notification mechanisms are not in place our database team at CCDC manually search publications and update our records. This means that depositors are not required …
-
Is it possible to use SuperStar for database screening?
… Is it possible to use SuperStar for database screening? …
-
What happens to unpublished data stored at the CCDC?
… at the CCDC can be updated at any time after deposition and depositors are encouraged to share each structure directly through the Cambridge Structural Database …
-
How can I download data for a particular compound?
… If you have a license for the Cambridge Structural Database Core (CSD Core) then you may use our search functionality provided in ConQuest or WebCSD to locate …
-
How can I find crystal structures analysed at high pressure in the CSD?
… For most data added to the Cambridge Structural Database (CSD), the information on the pressure at which the structure was collected will have been obtained …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11