FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference Mercury?
… ] New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. K. Kessler, C. F …
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I have not published my data within a year of deposition, can I extend the embargo period?
… the 'Publish in a Database' button on the details page described above. Currently your data will not be disclosed to the public when your Embargoed Date expires …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… If you are experiencing issues with the CSD Search-Match database for HighScore Plus, there are three things to check. First make sure that you have the latest …
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What is a CSD subset?
… derived, can be found in the ConQuest documentation. How to access subsets: ConQuest From the View Databases menu, select the Subsets in CSD version... to browse …
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What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
… a database of protein-ligand complexes and can be compared to other knowledge-based scoring potentials, e.g. PMF and DrugScore. ASP incorporates some ChemScore …
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Neutron Diffraction Data in the CSD
… recommend be present in a CIF, which can be found here. What next? We are currently working to evolve our underlying database and associated systems and so we hope …
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Synchrotron Data in the CSD
… working to evolve our underlying database and associated systems, and so we hope to be able to enhance our deposition processes and provide more options for you …
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What is the size of the Cambridge Structural Database (CSD)?
… What is the size of the Cambridge Structural Database (CSD)? …
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How can I publish my historic structures or thesis structures?
… the database as a CSD Communications you can send us these hardcopy depositions and our team of Deposition Coordinators will help you get these into the CSD …
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How does the formula search work in WebCSD?
… In WebCSD you can search for an entry in the Cambridge Structural Database (CSD) by its molecular formula by entering search criteria in the Molecular Formula …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8