FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I obtain data already deposited with the CCDC?
-
How should I reference GOLD?
-
How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
-
I do not want to publish my structure, can it still be included in the CSD?
-
What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
-
Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
-
Why do some of my results not appear when using Mercury?
-
Can I output temperature factors from Mercury?
-
Can I use SuperStar in conjunction with other modelling software packages?
-
Can I search on CSD refcodes within ConQuest?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release