FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What happens if I can’t use the web deposit form to deposit data?
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How do I download CIFs from the Access Structures service?
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Who should I feedback comments about using checkCIF/PLATON as part of the deposition service to?
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Which file formats does GOLD support?
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How should I reference published CSD data in my paper?
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Can I save images displayed within Mercury as graphics files?
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Can I filter search results?
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
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I’ve found a structure in a paper that I would like to obtain data for, but I can’t find a deposition number - what do I do?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
Top Support Solutions
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- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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