FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
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I am unable to deposit my data using IE9 or below, what should I do?
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How should I reference the CCDC deposition number in my paper?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
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What happens to my data when I run checkCIF/PLATON during the deposition process?
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How should I reference SuperStar?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
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How do I set up IsoStar hyperlinking to my CSD database after installation?
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When using the Access Structures service the 3D structure took a long time to load
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Is it possible to use SuperStar for database screening?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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