FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How does the similarity search work?
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Is it possible to carry out consensus scoring with GOLD?
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Can I measure dihedral angles between planes?
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How should I reference CSDSymmetry?
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How do I determine what my IP address is?
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How do I use CellCheckCSD?
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Can I deposit large CIFs that include reflection data?
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Having built up a network of molecules, can I delete one of them?
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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My search has given fewer hits than I expected, what can I do about this?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release