FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am having difficulty downloading the latest CSD software with the online installer
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How do I obtain GOLD?
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Can GOLD handle metals?
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Can I send data after publication?
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What should I input to Mogul?
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How does the GOLD licensing system work?
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How do I set up my browser to view IsoStar scatterplots?
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I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
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Is it possible to perform blind docking using GOLD?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release