FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference Relibase+?
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My Access Structures search returns only the first 30 records for my search, what do I do?
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How does licensing work for the CSD Portfolio?
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How do I create a 3D printable model file using Mercury?
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How do I obtain enCIFer?
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What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
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How should I reference Mogul?
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
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How can I view only the ligand and surrounding residues rather than the whole protein-ligand complex?
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release