FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I remove lone pairs from GOLD docking solutions?
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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I get an error that VCRUNTIME140_1.dll was not found
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Picking atoms in Mercury or Hermes is not working on MacOS
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What is the the Service Level Agreement for support of CCDC customers?
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How can I run GOLD in parallel?
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I'm getting messages that my licence has expired or is missing a feature
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What other software and/or data components should I install to make use of functionality I want to access?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows