FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why is there a discrepancy between the final fitness score and the calculated fitness score (from individual terms) of a docking performed using the GOLD API?
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How do I obtain Mercury?
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Which file formats does Mercury support?
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How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
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Can I use SuperStar in conjunction with other modelling software packages?
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Which file formats does GOLD support?
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Is it possible to carry out consensus scoring with GOLD?
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How should I reference CSDSymmetry?
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What grid-engine based environments can GOLD be used in?
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How do I obtain ConQuest, Mogul or GOLD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8