FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain enCIFer?
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Is it possible to use SuperStar for database screening?
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How do I obtain GOLD?
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Can GOLD handle metals?
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How does the GOLD licensing system work?
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What are the strengths/weaknesses of similarity searching in WebCSD?
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How do I obtain GoldMine?
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Can I add scatterplots for groups which are not included in the standard IsoStar library?
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How are the simulated powder diffraction patterns calculated?
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Which platforms are supported for DASH?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8