FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
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Searches on macOS with cqbatch from the 2024.1 and later release may fail
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Crystallisability and solvate prediction scripts not working in 2024.2 release
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Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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"Invalid window handle" error when using the CSD Python API on Windows
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ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
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CSD Python API not working on RHEL 9
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The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8