FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I ensure that two atoms in my query are not part of the same ring?
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Which other formats are accepted if I don’t have a CIF?
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How should I reference ConQuest?
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Which file formats does Mercury support?
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ConQuest searches on Windows fail to get past 0%
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How should I name data_ values in the CIFs I am depositing?
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My CSD software download links are no longer working, what do I do?
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How do I obtain data already deposited with the CCDC?
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How should I reference GOLD?
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How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer