FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I set up my browser to view IsoStar scatterplots?
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I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
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Is it possible to perform blind docking using GOLD?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
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My Access Structures search returns some unsuccessful hits, what do I do?
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How do I define the number of bonds formed by an atom?
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How can I search on tautomers with ConQuest?
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How is Hermes licenced?
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I do not understand what is meant by a particular error message in enCIFer, so how do I resolve the problem?
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What are the strengths/weaknesses of similarity searching in WebCSD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- What is a CSD subset?
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?