FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Using old in-house databases with the latest CSD Portfolio
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Can I access Inorganic/ICSD data through the CSD Portfolio?
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What is the size of the Cambridge Structural Database (CSD)?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Which file formats are available for saving search results?
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How can I ensure that two atoms in my query are not part of the same ring?
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How should I reference ConQuest?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows