FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Is it possible to view multiple structures simultaneously in the same window?
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How do I obtain Mercury?
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Which file formats are available for saving search results?
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Are there any tools available to help produce a CIF?
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How can I ensure that two atoms in my query are not part of the same ring?
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How should I reference ConQuest?
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My CSD software download links are no longer working, what do I do?
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
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Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
Top Support Solutions
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- How should I reference GOLD?
Newest Support Solutions
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- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
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- "Invalid window handle" error when using the CSD Python API on Windows