FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Installation of the 2022 CSD Portfolio Software and Data
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Product Telemetry
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What are the requirements for the CSD licensing system (from 2020)?
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How do I port my existing scripts from Python 2.7 to Python 3?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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Why is there a discrepancy between the final fitness score and the calculated fitness score (from individual terms) of a docking performed using the GOLD API?
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How should I reference GOLD?
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How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
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Can I use SuperStar in conjunction with other modelling software packages?
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Which file formats does GOLD support?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows