FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is a CSD subset?
… class has been initialized with the associated GCD file directly. More Information Further resources relating to subsets are available: How-to video - How to use …
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Why is it not possible to return the crystallographic binding pose of the ligand?
… . The following represents a non-exhaustive list: The ligand crystallographic pose is actually not correct. The ligand file being docked is incorrectly atom- and bond …
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Neutron Diffraction Data in the CSD
… CIF file, by including ‘Neutron’ in the following CIF fields: _diffrn_radiation_probe ‘Neutron’ _diffrn_radiation_type …
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Synchrotron Data in the CSD
… this within your CIF file, by including ‘synchrotron’ in the _diffrn_radiation_type CIF field, e.g.: _diffrn_radiation_type …
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Electron Diffraction Data in the CSD
… your structure is correctly identified as being measured with electron diffraction techniques we encourage you to document this within your CIF file …
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CSD Portfolio software suites requirements and supported platforms
… : The greatest performance increase will be seen in any aspect of the software that requires access to large data files, such as ConQuest database searches RAM …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8