FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is a CSD subset?
… to locate from the more than 1.25M structures in the CSD. Subsets are updated with every data release to CCDC's Desktop software and can be used with ConQuest …
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How many MOFs are there in the CSD?
… file within their installation in a location like this (example given for default Windows installation): %USERPROFILE%\CCDC\ccdc-data\csd\subsets\CSD_MOF …
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How do I use CellCheckCSD?
… CellCheckCSD is best used via third-party XRD data collection programs that act as an interface to it, such as Rigaku's CrysAlisPro, or Bruker's APEX2 …
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How does the formula search work in WebCSD?
… , but they should correspond to the contents of the structure and our curation guidelines. Our guidelines ensure that we have a standard way of representing data …
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CSD Portfolio software suites requirements and supported platforms
… requirements: Disk Space: A complete install requires 37GB (7GB software, 30GB data) Approximately 50GB free disk space will be required during installation to allow …
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How do I add or remove software / data from an existing install?
… How do I add or remove software / data from an existing install? …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows