FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is it possible to perform blind docking using GOLD?
… Unfortunately GOLD is not ideally suited to cases where no binding site is to be designated. GOLD currently has a built-in upper limit on the maximum size …
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I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
… This is due to having previously activated the software with a 36 character key. There are two options for resolving this: Delete the ApplicationServices.ini …
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How can I see details of my licence and the activations I have?
… The CCDC licence portal allows you to view your current licence information and also obtain a list of all activations that have been carried out, including …
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I'm getting messages that my licence has expired or is missing a feature
… If you are trying to use the free version of Mercury, your computer may previously have been activated with a licence which is no longer valid. To reconfigure …
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How to activate CCDC software without a direct internet connection on the system that it is installed on
… If you do not have direct internet access from the computer you want to run CCDC software on, or the connection to our online activation servers is otherwise …
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How do I activate the software for all users?
… N.B. If you are using a licence key rather than a local licence server, activating the software for all users requires an internet connection. This is because …
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Where can I find my customer number and activation key?
… CCDC licence details consist of A customer number (a whole number, up to 6 digits) An activation key (6 blocks of 6 characters, for example …
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Mercury will not read my CIF input file. What am I doing wrong?
… _alpha _cell_angle_beta _cell_angle_gamma _atom_site_label _atom_site_type_symbol _atom_site_fract_x _atom_site_fract_y _atom_site_fract_zWe would also …
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. Please contact us with details …
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Installing Mercury in a computer lab
… has been installed, activate it for all users so that the students can run it straight away. For a free CSD-Community activation:"C:\path\to\installation …
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