FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is it possible to include any additional probe groups?
… useful probes to start exploring a binding site are usually: Alcohol Oxygen: the hydroxyl group can both donate and accept hydrogen bonds, so favorable spots …
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Create your own offline installer for the free version of Mercury
… the installer has been created, you can run it by either double-clicking or running the installer from the command line. You can activate the software as described …
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Is there a way to change the colour and size of the H-bonds?
… . Note: existing settings are not propagated if, for example, the Packing tick box is activated. …
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Updating an existing local licence server after renewing your licence
… the following command from the local licence server installation folder to activate the server with the new key, using your licence server key instead …
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
… of previously published structures can provide valuable information to researchers, and the CCDC actively encourages the deposition of all crystal data. …
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How can I run GOLD in parallel?
… , on an HPC compute cluster managed by Slurm. The GOLD Cluster tool and its User Guide are available to customers via our Downloads site under 'CSD-Discovery > GOLD …
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How can I calculate a score per binding site residue?
… How can I calculate a score per binding site residue? …
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Graphical System Requirements for Stereoscopic 3D Viewing
… Settings --> Manage 3D Settings. You need to change 3 settings: "OpenGL rendering GPU" - Quadro 410 "Stereo - Display mode" - Generic active stereo (with NVIDIA 3d …
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I am unable to deposit my data using IE9 or below, what should I do?
… Unfortunately our online deposition service is no longer available through IE9. We have actively decided not to support older browsers (IE9 and below …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… as virus-like activities. Alternatively, most antivirus programs can be temporarily disabled by right-clicking on the icon in the desktop toolbar and selecting …
Top Support Solutions
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Newest Support Solutions
- "Cannot download archive" error when running the online installer
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- Documentation fails to open when launched from a CCDC application on linux
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- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11