FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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My search has given fewer hits than I expected, what can I do about this?
… into a generalised distribution, which therefore consists of observations from fragments that are similar to the query fragment as well as fragments that are identical …
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Why does my IsoStar server display text in my browser window when trying to view a scatterplot?
… the appropriate file that configures mime types and edit in a similar manner. …
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How can I classify the chirality at stereocentres in my structure using Mercury?
… Any molecular or crystallographic files displayed in Mercury can be assessed and the observed stereocentres (if any) can be classified as long as the molecular …
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How do I use GOLD to predict binding affinity?
… to ensure this is not artifactual. This usually occurs when an equally good correlation is found between binding affinity and molecular weight. Both fitness …
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How should I reference CSDSymmetry?
… . Pidcock, F. H. Allen, J. A. K. Howard, W. D. S. Motherwell, Acta Cryst., B58, 640-646, 2002 [DOI: 10.1107/S0108768102006675]A Database Survey of Molecular …
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"Cannot download archive" error when running the online installer
… Installation of the CSD Portfolio using the online installer can pop up the below error (similar but not identical popups have also been reported …
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Can I access Inorganic/ICSD data through the CSD Portfolio?
… information about obtaining access. The CSD Portfolio and ConQuest does not include the ICSD. Similarly advanced searching and analysis of the CSD can only be done …
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ConQuest is unable to export PDF files on Windows
… ConQuest 2020.1 is unable to export search details in PDF format on Windows. Doing so will produce a python traceback ending with text similar to: File …
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How do I set up my browser to view IsoStar scatterplots?
… bar and select "Always open files of this type." If using Firefox, click Show All Downloads then right-click the .istr file and select "Always open similar …
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
… When applying the 2023.2 update you may observe an error similar to this if you started the process by checking for updates in Mercury or Hermes:Cannot write …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
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- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8