FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I add or remove software / data from an existing install?
… screen then click Next. You will be shown a tree of available components and can select or unselect the ones required before clicking Next to add or remove them …
-
Using the CSD Python API on a system that has no display
… generation will fail as this requires a display). For example:export CCDC_PYTHON_API_NO_QAPPLICATION=1 Use a virtual display, such as that provided by xdummy …
-
Is it possible to use SuperStar for database screening?
… Is it possible to use SuperStar for database screening? …
-
What are the advantages and disadvantages of activating via a local licence server?
… for "unlimited" licences. With a licence server the limit is on how many nodes can run the software simultaneously. Non-persistent virtual machines. Virtual machines …
-
Which platforms are supported for IsoStar?
… on Mac OS X or Windows operating systems. IsoStar has been tested when installed natively on these platforms. Use with emulators, including virtual machines, has …
-
How do I update my CSD software installation?
… directory - choose "Update components" on the opening screen. . If you used the offline installer, check this FAQ for steps on how to update your install …
-
How do I determine what my IP address is?
… hostname -IMac OS X:1. Open System Preferences (via the Apple menu at the top left hand corner of your screen).2. When System Preferences opens, click on the icon …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8