FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
… The highlighting of the structure search query relies on the matching of the 3D coordinates with the 2D chemical diagram. If the entry in question either does …
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How do I download CIFs from the Access Structures service?
… When searching for data using the free Access Structures service, a successful search displays a summary page with a “Download” button to download …
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How should I search for an author’s name in the Access Structures service?
… The new version of Access Structure allows you to search for authors in the Cambridge Structural Database (CSD) and the Inorganic Crystal Structure Database …
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What is the Access Structures service?
… The Access Structures service is our new service with enhanced search functionality, an interim results page to help you navigate to the structure you want …
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Can I search on bonds, angles and torsions involving metals or hydrogen atoms?
… It is possible to search for bond distances involving metals however it is not possible to search for angles and torsions involving metals. No bonds, angles …
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My Access Structures search returns some unsuccessful hits, what do I do?
… If your Access Structures search returns any unsuccessful requests (highlighted in red at the top of the page) you can press the ‘Send more information’ button …
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Which file formats are available for saving search results?
… Formats available for saving search results include: cif, Simulated SHELX, MDL sd file, SMILES, Tripos mol2 and CCDC fdat & GCD files. Data can also …
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How do I tabulate geometric parameters after a search has been run?
… Any geometric parameters you want tabulated must be specified in the Draw window before the search is run (via the Add 3D option). Defined parameters can …
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… software packages for expert searching and analysis of the CSD database, in addition to the access to frequently used search options WebCSD provides. WebCSD usage …
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How do I ensure I get the best performance from CSD-CrossMiner?
… CSD-CrossMiner can run on 64-bit Windows, Linux and macOS systems. The minimum recommended RAM to ensure an adequate search performance is 16GB. For optimum …
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