FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
… established automatic workflows with all the major publishers and we manually search additional journals on a regular basis using third party indexing …
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I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
… I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on? …
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Applications such as Mercury or Mogul fail to open on Windows
… the System Information tool (type "System Information" into the Windows search bar) and look under Components -> Display. Links for Intel, AMD and NVidia …
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Create your own offline installer for the free version of Mercury
… -windows.exe search This command will list the packages available, you can identify which components you want to generate an offline installer for. This example …
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How can I automate the CSD Portfolio installation process
… components, you can view available components by running: ./CSDInstallerOnline search For example, to install Mogul and dependent components, run …
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
… machine to use its hardware defaults for all RDP sessions. Go to Local Group Policy (search in Settings) then open Local Computer Policy\Computer Configuration …
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How do I add or remove software / data from an existing install?
… the command line you can use e.g. ccdc-maintenance-tool.exe list for a list of currently installed packages ccdc-maintenance-tool.exe search crossminer to find all …
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What data can I download from the CCDC?
… data can be searched for, viewed and downloaded via Access Structures. If the data you require meets the criteria listed above then you may use our free Access …
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What is CSD-Xpedite?
… . This new architecture enables WebCSD, CCDC’s online crystal structure searching service, to have access to more up-to-the-minute data, with structures published …
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Can I update publication details through My Structures?
… such notification mechanisms are not in place our database team at CCDC manually search publications and update our records. This means that depositors are not required …
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