FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Applications such as Mercury or Mogul fail to open on Windows
… the System Information tool (type "System Information" into the Windows search bar) and look under Components -> Display. Links for Intel, AMD and NVidia …
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Create your own offline installer for the free version of Mercury
… -windows.exe search This command will list the packages available, you can identify which components you want to generate an offline installer for. This example …
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How can I automate the CSD Portfolio installation process
… components, you can view available components by running: ./CSDInstallerOnline search For example, to install Mogul and dependent components, run …
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
… machine to use its hardware defaults for all RDP sessions. Go to Local Group Policy (search in Settings) then open Local Computer Policy\Computer Configuration …
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How do I add or remove software / data from an existing install?
… the command line you can use e.g. ccdc-maintenance-tool.exe list for a list of currently installed packages ccdc-maintenance-tool.exe search crossminer to find all …
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What data can I download from the CCDC?
… data can be searched for, viewed and downloaded via Access Structures. If the data you require meets the criteria listed above then you may use our free Access …
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What is CSD-Xpedite?
… . This new architecture enables WebCSD, CCDC’s online crystal structure searching service, to have access to more up-to-the-minute data, with structures published …
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Can I update publication details through My Structures?
… such notification mechanisms are not in place our database team at CCDC manually search publications and update our records. This means that depositors are not required …
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How should I reference Mercury?
… ] New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. K. Kessler, C. F …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… If you are experiencing issues with the CSD Search-Match database for HighScore Plus, there are three things to check. First make sure that you have the latest …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11