FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is it possible to use SuperStar for database screening?
… of these points are stored in a file and can, for example, be used to set up pharmacophore-based searches. …
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What is CSD-Core?
… data. Capabilities of CSD-Core include: Powerful search, advanced 2D/3D visualisation and flexible results analysis Conformation analysis Fragment interaction …
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Can I access Inorganic/ICSD data through the CSD Portfolio?
… . If you would like to do more extensive searching of the Inorganic Crystal Structure Database (ICSD) then you will need to go to the ICSD website for more …
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How do I obtain data already deposited with the CCDC?
… After the associated paper is published, data may be downloaded from the CCDC using our free Access Structures service. To use this service you can search …
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How do I reference the CSD web interface?
… There is currently no specific technical publication to reference regarding the new generation of the CSD web interface, including either simple searching …
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Retirement of Relibase/Relibase+
… of the user-critical functionality from Relibase/Relibase+ has been embedded inside our CSD Python API and exposed through CSD-CrossMiner, the desktop tool for searching …
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
… What is the d(min) listed in the summary statistics for each 3D torsion angle search result? …
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
… Searches of the Cambridge Structural Database using ConQuest and Mercury can be filtered using a variety of flags and limits such as setting an upper limit …
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ConQuest searches on Windows fail to get past 0%
… The search engine for ConQuest needs to convert "long" directory names totheir dos 8.3 format in order to work with them. Sometimes this system can go wrong …
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How do I use CellCheckCSD?
… : Required Argument - the full path to the XML query file to search for -results : Optional Argument - the full path to the XML …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11