FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference Mercury?
… ] New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. K. Kessler, C. F …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… If you are experiencing issues with the CSD Search-Match database for HighScore Plus, there are three things to check. First make sure that you have the latest …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… (e.g. close Mercury before editing Mercury.ini) and open the file in a text editor. Search for the string automatic_check_for_updates. For Mercury or CrossMiner …
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What happens to unpublished data stored at the CCDC?
… =a2h0j.11185381.listitem_page1.5~AOr follow these instructions:- Sign in (or register) on the CCDC website https://www.ccdc.cam.ac.uk/deposit/mystructures- Search …
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How do I determine what my IP address is?
… of a firewall or proxy server.The easiest way to determine your external IP address is to visit a website that tells you your IP address. If you run a Google search …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… . This must be run from the command line as an administrator - on Windows, type "cmd" into the search bar then select "Run as administrator". To enable telemetry …
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Electron Diffraction Data in the CSD
… consistently and can be searched for using CCDC tools. To ensure structures can be reliably located, CSD entries that were identified as being measured with electron …
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Installation of the 2023 and later CSD Portfolio Software and Data
… to install individual components, run ./CSDInstallerOnline-linux search You can activate the software from the command line after installation e.g. /ccdc-utilities …
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Neutron Diffraction Data in the CSD
… sources are labelled consistently and can be searched for using CCDC tools. CSD entries identified as being measured with neutron radiation should be flagged …
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Synchrotron Data in the CSD
… at synchrotron facilities are labelled consistently and can be searched for using CCDC tools. CSD entries identified as being measured at a synchrotron should …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows