FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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One of my structures isn’t listed on ‘My Structures’ what should I do?
… If you are unable to find a structure you have deposited or authored through 'My Structures' then you can associate this structure to the account yourself …
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Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
… The ‘My Structures’ view will display all the structures that you have deposited previously with the same email address that you used to register for your CCDC …
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
… All structures undergo automatic validation at the point of deposition and then at the point of publication (either as a CSD Communication or through …
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Can I download a copy of my own data?
… structures at any time by going to the ‘My Structures’ view If your structures have been published the deposited data can be downloaded from our Access Structures …
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How do I import CIFs in bulk into My Structures?
… We would be pleased to help you import CIFs in bulk into the My Structures service. For any queries regarding this issue please contact us …
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What do I do if I have an existing in-house database that I want to use in My Structures?
… We would be pleased to help you upload an existing in-house database into the "My Structures" service. For any queries regarding existing in-house databases …
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
… Searches of the Cambridge Structural Database using ConQuest and Mercury can be filtered using a variety of flags and limits such as setting an upper limit …
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
… Please submit your revised CIF(s) (and structure factor files) to the CCDC before re-submitting your manuscript to publishers so that any referees …
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What is the ‘My Structures’ service?
… The ‘My Structures’ service is an enhancement to the CCDC’s online deposition service. Once you have registered it allows you to see your previously deposited …
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How do I download CIFs from the Access Structures service?
… When searching for data using the free Access Structures service, a successful search displays a summary page with a “Download” button to download …
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