FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How to deploy the CSD Portfolio to multiple computers
… Option 1: Install the software and data on each computer separately using the online installer For a silent install on Windows into C:\CCDC the command would …
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ConQuest will not start when used with the latest version of VMWare
… on this platform. Solutions for this issue include: 1. Start ConQuest from a command prompt (in ccdc-software\conquest\exe type csds.exe -no3d). This will start ConQuest …
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How do I ensure I get the best performance from CSD-CrossMiner?
… performance 32GB RAM is suggested, particularly as the software update mechanism can require more RAM to be available during the update activity. We advise …
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How do I obtain Mercury?
… (CSD) software suite subscribers. The difference between free Mercury and full-licence Mercury is explained in this blog and summarized in the linked datasheet …
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
… The CSD Portfolio software relies on the standard environment variable XDG_RUNTIME_DIR to be set in order to know where to create some temporary files. Some …
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Using the ligand overlay functionality in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file
… -software/hermes/bin/mogul.ini before starting Hermes. …
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
… of GOLD are now at least 10 years old and we no longer have the facilities to generate licences for these old versions of the GOLD software. For many users …
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Uninstallation options for the 2023 CSD Portfolio
… on the next window will be uninstalled To completely uninstall the software, select Remove all components in the maintenance tool startup window. Uninstalling from …
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What are the advantages and disadvantages of activating via a local licence server?
… check to fail when the software is run on another computer. (On Windows this fingerprint is stored in the registry which is not normally shared.) HPC / Cluster …
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What is the ‘My Structures’ service?
… Editor’ software, available to download from our website. The data is written into a .csdsqlx database that can be used directly with Mercury, ConQuest …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8