FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
-
End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
-
Software Activation is failing because it fails to access the internet using my proxy server
-
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
-
I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
-
I have renewed my licence, how can I make sure the expiry date has been extended?
-
How to activate CCDC software without a direct internet connection on the system that it is installed on
-
Where can I find my customer number and activation key?
-
Free Mercury is complaining that the database requires a CSD licence
-
Updating an existing local licence server after renewing your licence
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows