FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Searches on macOS with cqbatch from the 2024.1 and later release may fail
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Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
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Using old in-house databases with the latest CSD Portfolio
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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How does the formula search work in WebCSD?
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Product Telemetry
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How should I deal with polymeric structures in CSD Editor?
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How should I deal with disordered structures in CSD Editor?
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In CSD Editor what does the colour coding in the identifier list signify?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows