FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Using the ligand overlay functionality in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file
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ConQuest stopped working on Windows after I updated from 2023.1
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Documentation fails to open when launched from a CCDC application on linux
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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Is there a way to disable 3D acceleration?
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CSD Portfolio fails to install the CSD Python API on Windows
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Activating the CSD Python API
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Managing warning messages from the CSD Python API
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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