FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How are the simulated powder diffraction patterns calculated?
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How do I edit & re-run a Crystal Packing Feature search?
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How can I classify the chirality at stereocentres in my structure using Mercury?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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Why do I have a problem displaying labels on Linux?
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How should I reference Mercury?
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CSD Portfolio software suites requirements and supported platforms
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How can I purchase additional licences?
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Is there any way to permanently alter the default atomic radii of atoms?
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Is there a way to change the colour and size of the H-bonds?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows