FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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ConQuest fails to start with “undefined symbol: FT_Load_Sfnt_Table”
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CSD Portfolio software suites requirements and supported platforms
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How can I purchase additional licences?
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Can I search my own private in-house database using ConQuest?
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Why has my author-name search given fewer hits than I expected ?
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How do I tabulate geometric parameters after a search has been run?
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I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
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ConQuest behaves oddly when manipulating structures in 3D
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
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Why is my search taking so long?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows