FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Installation of the 2022 CSD Portfolio Software and Data
… involves running via the command line. Windows: Ensure you are in the same directory as the .exe installer file and then just type its name, e.g. csds-windows.exe …
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How do I activate the software for all users?
… activation tool ccdc_activator with the -A option. This will set up a system file ApplicationServices.ini with the details of the activation key or local licence …
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How does the formula search work in WebCSD?
… are curated formulas based on information from the deposited CIF file. These formulas may sometimes differ from the formula provided in the deposited CIF file …
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Activating the CSD Python API
… script contains a space, enclose the full path in double quotes, for example: . "C:\Program Files\CCDC\ccdc-software\csd-python-api\miniconda\shell\condabin\conda …
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Does GOLD allow for protein flexibility?
… in the gold_ligand.log file. Further information about this feature and how to use it can be found in the GOLD documentation. Where multiple models of the protein …
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I’ve found a structure in a paper that I would like to obtain data for, but I can’t find a deposition number - what do I do?
… . In this case the CIF will contain information to say that the file was created manually. …
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
… The CSD licensing system works by trying to determine a unique identifier for your computer, which is then sent to our licence server. A binary file …
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How to deploy the CSD Portfolio to multiple computers
… file with the following contents. [General]root=N:\CCDC-data\ccdc-data Then save it to a central location. Windows: C:\ProgramData\CCDC Linux: /etc/xdg/CCDC …
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Installation of the 2023 and later CSD Portfolio Software and Data
… it or configure its location. Choose the 'configure' option and select the ccdc-data folder from your remote data install. This location will be saved to a CSD.ini file …
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CCDC Software and macOS
… . Labels in images saved from Mercury on macOS may be too largeLabels in jpg or png files saved from Mercury on macOS may be too large - this issue is sometimes …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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