FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What are the criteria for deposition to the CCDC?
… The guidelines below provide details of what data can be deposited with the CCDC and what data then gets fully curated into the Cambridge Structural Database …
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Can I update publication details through My Structures?
… Yes you can. If you register to use our deposition services you may log-on and view your deposited data through ‘My Structures’. You are then able to click …
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What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
… data for 82 complexes. The ChemScore fitness function also incorporates a protein-ligand atom clash term and an internal energy term. ChemScore takes account …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… _defaults .csds_defaults2 .csds_defaults3[Please note - if when you installed ConQuest you chose a non-standard location for the data directory, then you may …
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Has GOLD been validated?
… One simple test of the effectiveness of a docking program is to take a protein-ligand complex from the Protein Data Bank and extract the ligand. The docking …
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How can I tell where the CSD Editor is saving edits to my database?
… . This will record your database location as the Data Source, with the Session File and Database File locations referring to the files updated during the CSD …
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How do I use GOLD to predict binding affinity?
… ) between docking data and binding affinity using GoldMine. These can be used to predict binding affinity for new members in the same series. For further …
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How should I reference Mogul?
… and Understanding Ring Conformations Using Small Molecule Crystallographic Data S. J. Cottrell, T. S. G. Olsson, R. Taylor, J. C. Cole and J. W. Liebeschuetz, J. Chem. Inf …
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I am having difficulty downloading the latest CSD software with the online installer
… The CSD software suite online installer downloads your selected software and data components from a content distribution network that should allow high speed …
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Not enough disk space error while trying to install the software
… for installation target install uk.ac.cam.ccdc will install all software and data …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows