FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why does my IsoStar server display text in my browser window when trying to view a scatterplot?
… chemical/x-isostar. Instead, they are being sent as plain text files, which your browser automatically displays itself, rather than launching the IsoStar client.For …
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
… Use of ConQuest's 3D Visualiser on Mac Retina Displays …
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What are the advantages and disadvantages of activating via a local licence server?
… computers (Linux and Mac users). Standard node-locked licensing stores a "fingerprint" of the computer in the user's home directory, which will cause the licence …
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Can GOLD be used to dock ligands into DNA or RNA structures?
… not, as yet, been carried out in this area. Some initial research has been carried out, see for example: Y. Li, J. Shen, X. Sun, W. Li, G. Liu and Y. Tang, J …
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How are the simulated powder diffraction patterns calculated?
… based on the theories of how X-rays interact with 3-D lattices. The publication "Fundamentals of Crystallography" by C. Giacovazzo, H. L. Monaco, D. Viterbo, F …
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In CSD Editor what does the colour coding in the identifier list signify?
… modelled from the X-ray data. Red indicates that none of the moieties in the 2D diagram match the moieties in the 3D structure. Black indicates that a match …
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What is CSD-Materials?
… similarity, powder X-ray diffraction simulation and comparison, as well as conformer generation. More about CSD-Materials …
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CCDC Software and macOS
… and Apple Silicon-based macs: On macOS, ConQuest may occasionally not display interface elements correctly On macOS, ConQuest may sometimes open an interface …
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How do I download and install the free CSD-Community software Mercury and enCIFer?
… _gui.exe Linux: /ccdc-utilities/software_activation/bin/ccdc_activator_gui Mac: /ccdc-utilities/software-activation/CCDC-Software-Activation.app …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… : ~/.config/CCDC Mac: ~/Library/Preferences/CCDC The name of the file is Mercury.ini, Hermes.ini or CSD-CrossMiner.ini. Close the CCDC program which uses this file …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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