FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I am trying to install the CSD Python API but encountered an UnsatisfiableError
… to be incompatible with each other: Output in format: Requested package -> Available versions The solution is to add the conda forge channel first then retry …
-
What is the the Service Level Agreement for support of CCDC customers?
… for different types of queries for each of these tiers, can be downloaded here: Service Level Agreement 2024 (PDF Format) …
-
Using the ligand overlay functionality in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file
… : errors=Problem reading initialisation file This issue is resolved in the 2023.3 release. To enable this to work with 2023.1 or 2023.2 releases, a workaround …
-
What is a CIF?
… CIF (Crystallographic Information File) is a standard means of information interchange in crystallography, sponsored by the International Union …
-
Can I customise enCIFer to check for the presence of specific data items, required by a particular journal publisher or crystallographic database?
… Yes, enCIFer can be used to check CIFs against a configurable mandatory data items file. Two files, recommended.cif and mandatory_rsc.cif, are provided …
-
Does the CCDC accept Structure Factor data?
… of Crystallography (IUCr). Structure factors can be included with the data deposition, either appended to the CIF or in .FCF or .HKL format. Please note …
-
Can I reduce the amount of output produced by GOLD?
… Yes. Select Output Options under Global Options in the GOLD Setup interface. From here it is possible to specify whether you want to keep the files listing …
-
Can GOLD handle metals?
… protein atoms or water molecules in the original file so that GOLD can predict the coordination geometry. When the protein input file is prepared, the metal ion …
-
ConQuest crashes with "Failed to execute script csds" error message
… There are several possible causes of this issue. Corrupted config files Often this is because ConQuest's configuration files have become corrupted and deleting …
-
How do I set up IsoStar hyperlinking to my CSD database after installation?
… To enable hyperlinking if you were not able to enter the CSD database location during installation of the IsoStar server, you will need to edit the file …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows