FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I add details of the main crystallographer associated with the data to my deposition?
… of the deposition once the deposition has been completed. The crystallographer details should be added during the ‘Add Publication’ stage of the deposition process. For any …
-
How do I obtain data already deposited with the CCDC?
… ) of the publication, e.g. 10.1107/S0021889810019680 The Digital object identifier (DOI) of the CSD entry, e.g. 10.5517/cc100012 The CSD refcode e.g. MATPAZ or ACANIL01 …
-
How should I reference Relibase+?
… The CCDC products Relibase/Relibase+ have now been retired. If you wish to reference Relibase/Relibase+ in publications, please use these references: Databases …
-
Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
… stereochemistry is included in the CSD but only when the information is provided by the author in the original publication. When included in the database absolute …
-
What are the strengths/weaknesses of similarity searching in WebCSD?
… information about the similarity search calculation, see the following open access publication: Thomas et al., 2010, J. Appl. Cryst., 43, 362-366 …
-
What is the size of the Cambridge Structural Database (CSD)?
… in published literature, and this will include cases where the same dataset has been reported in two or more publications. The number of hits reported by CCDC …
-
One of my structures isn’t listed on ‘My Structures’ what should I do?
… of publication if we are not able to ascertain that you are an author or depositor of the data we are unable to release the data to you. Therefore, if our checks fail you …
-
Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
… will then be listed in your view. This may take up to two working days. Since we hold data confidentially until the point of publication if we are not able to ascertain …
-
How should I reference Mercury?
… ] Previous publications highlighting new Mercury functionality that may be of interest include: Mercury CSD 2.0 - New Features for the Visualization …
-
How many MOFs are there in the CSD?
… ; further details of the generation of these subsets are described in the Chemistry of Materials publication http://pubs.acs.org/doi/abs/10.1021 …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11