FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How does the GOLD licensing system work?
… as use of any other CSDS software (see the CSDS release and installation notes for further details). In general, a licensed copy of GOLD will allow unlimited use …
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The IsoStar client is asking for activation when I attempt to access the server at isostar.ccdc.cam.ac.uk
… , you will need to use one of your CSD licences in order to activate that computer to use all CSD software products. If viewing files from your own IsoStar server …
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What is CSD-Core?
… CSD-Core comprises the Cambridge Structural Database (CSD) and software that enables value to be unlocked from this wealth of experimental crystal structure …
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CSD Portfolio software suites requirements and supported platforms
… that we support, we would recommend updating in the near future to ensure you are able to use future CSD software updates without interruption. macOS - Intel …
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How do I activate the software for all users?
… N.B. If you are using a licence key rather than a local licence server, activating the software for all users requires an internet connection. This is because …
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"Cannot download archive" error when running the online installer
… Disable any VPN Install only the components you need (the CrossMiner data is only required if you use CrossMiner) Install the software and data in stages e.g. …
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Can I use SuperStar in conjunction with other modelling software packages?
… Can I use SuperStar in conjunction with other modelling software packages? …
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How do I set up my browser to view IsoStar scatterplots?
… "More apps" and "Look for another app on this PC" then browse to CCDC\ccdc-software\isostar\isostar.exe. (Mac) Select Other and tick Always Open …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… , the licence configuration and activation will be preserved when it is uninstalled and replaced by the latest release. Activating the software at install time will only …
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How to activate CCDC software without a direct internet connection on the system that it is installed on
… If you do not have direct internet access from the computer you want to run CCDC software on, or the connection to our online activation servers is otherwise …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8